If you live in the EEA, Switzerland or the UK, see the Europe Terms of Use.
1. The Contract and Service Provider
FaceReview is operated by Matteo Arcesi, an Italian sole proprietor trading as FaceReview, at Via Lorenzo Pareto 7R, 16129 Genova (GE), Italy; VAT number: 03104750991; Business Register / REA: GE-533264 (“FaceReview”, “we” or “us”).
Support: support@facereview.org; telephone: +39 379 2161464. Legal notices: legal@facereview.org; certified email (PEC): facereview@pecprofessionale.com. The Privacy Policy explains personal-data processing separately.
These Terms govern your use of FaceReview (the “Service”). Creating an account requires acceptance of the Terms; a paid subscription also includes the features, total price, currency, billing interval and renewal conditions shown before you order. You can save or print these Terms. Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded or limited.
2. Eligibility and Accounts
You must be at least 18 and legally able to enter into this contract. Provide accurate account information, protect your sign-in method and tell us promptly about suspected unauthorized access. Do not share, sell or transfer an account, or create accounts to bypass usage or security limits.
Subscriptions are available only to natural persons purchasing as consumers for personal purposes. You may upload photographs only of yourself and may not use results to make decisions about other people.
3. Features and Access
FaceReview provides a private workspace for photographic facial measurements, appearance estimates and cohort comparisons (“Analyses”), an AI assistant (the “Assistant”), progress history, Personalized Plans and AI image generation (DNA Lab). Available features and limits depend on the plan you select and the requirements displayed for each feature. DNA Lab does not collect, sequence or analyse DNA.
The Free Preview calculates a limited set of facial proportions from your photographs on your own device, without uploading them or sending them to an AI provider. All other figures in the Free Preview are invented samples that demonstrate the interface. Paid features require a supported browser or app, an internet connection and an eligible subscription. Features may also need suitable photographs and profile information. Technical and file requirements are displayed in the Service.
We do not publish your uploads or create a public profile. You decide whether to download or share your results.
4. AI Results and Their Limits
The Assistant, written interpretations, visual estimates, Personalized Plans and DNA Lab use artificial intelligence. Outputs can be inaccurate, biased or inconsistent; measurements and scores also depend on lighting, pose, image quality and reference data. They are estimates for personal appearance exploration, not objective measures of your worth or guarantees of improvement.
FaceReview does not provide diagnosis, treatment, medical advice or emergency care. Procedure and wellbeing information is general information; a qualified professional must assess suitability, risks and alternatives for your circumstances. Stop using appearance-focused features if they cause distress or compulsive behaviour.
DNA Lab produces AI-generated or AI-manipulated illustrations, not photographs of an actual transformation or predictions of treatment results. If you share them, disclose their synthetic nature clearly and preserve any available provenance or AI labels. Review outputs before relying on or sharing them. FaceReview remains responsible for its own AI-transparency and other legal obligations.
5. Your Content and Rights
Upload only photographs of yourself that you have the right to use. You keep your rights in photographs, messages and other inputs. As between you and FaceReview, we assign to you any rights we have in outputs generated for you, to the extent legally transferable. AI output may not attract copyright protection, may resemble another person’s output and may contain third-party material to which we cannot grant rights.
You give us a non-exclusive licence to store, format, analyse and transmit your content only as necessary to provide, secure and support the Service or comply with law. It ends when the content is deleted, except for limited retention described in the Privacy Policy. We do not use your private photographs in advertising or to train our own general-purpose AI models without separate, specific permission.
FaceReview’s software, branding and other pre-existing material remain with their owners. We give you permission to use them only as needed to use the Service. You may share your own results subject to these Terms and third-party rights.
6. Acceptable Use
Do not use the Service to:
- upload another person’s face, identity documents, unlawful material, sexual exploitation material or non-consensual intimate images;
- harass, impersonate, discriminate, deceive, infringe rights or present fabricated results as authentic evidence;
- identify people, authenticate identity, build face databases or infer sensitive traits such as ethnicity, religion, sexual orientation or political opinions;
- make employment, credit, insurance, housing, education, healthcare, law-enforcement or other decisions with legal or similarly significant effects on someone;
- interfere with security, access another account, automate abusive traffic, extract the Service at scale, bypass plan controls or violate applicable sanctions and export restrictions.
Contact support@facereview.org to report harmful results or misuse. Intellectual-property notices should identify the protected work, disputed material and its location, your rights and contact details, and be sent to legal@facereview.org.
7. Subscriptions, Payment and Renewal
Subscriptions renew automatically for the interval selected at checkout until cancelled. Before placing a paid order, you see the total charge, applicable taxes, included features, interval and renewal terms. Your order authorizes recurring charges on those terms. Where required by applicable law, we provide confirmations, notices and renewal or price-change reminders in the required form and timing.
Website payments are processed by Stripe; we do not receive your full card details. Your bank may apply its own currency or cross-border charges. Where an app offers purchases through Apple or Google, the seller, billing channel and applicable purchase terms are identified before purchase; that store manages its billing and cancellation controls. Mandatory rights against the responsible seller remain unaffected.
Each paid plan includes a monthly AI usage allowance, including when you pay quarterly or yearly. The allowance renews monthly on your subscription schedule. Available AI use varies by plan and feature. The allowance is based on processing use rather than a fixed number of requests. Your remaining allowance is shown in the Service as a percentage. Further AI requests may be unavailable when the remaining allowance cannot cover their processing.
AI features are also subject to proportionate security, capacity and anti-abuse controls. We may delay or restrict abusive operations or restrict paid access if a valid payment fails, after any required notice. Security, capacity and anti-abuse restrictions may be applied as reasonably necessary to protect the Service, other users and our providers. Any mandatory remedies for a failure to provide the contracted Service remain unaffected.
8. Cancelling and Deleting Your Account
You may stop website subscription renewals at any time through the online billing controls in your account. Cancellation stops future renewal charges and normally preserves access until the end of the paid period. If a control does not work, contact support@facereview.org. For a store-managed subscription, cancel through Apple or Google’s subscription settings.
Account deletion ends access, cancels your website subscription and removes account data subject to the Privacy Policy’s limited retention exceptions. Deleting an app or account does not itself cancel an Apple or Google subscription: cancel it with the store first.
Stopping renewal, deleting an account and exercising a statutory right of withdrawal are different actions. Except where required by applicable law, payments are non-refundable.
9. Withdrawal and Refunds
Mandatory rights under applicable law, including any withdrawal, cooling-off, cancellation and refund rights, remain unaffected. Except where required by applicable law, payments are non-refundable.
Where you have a statutory withdrawal or refund right, contact support@facereview.org identifying your account and purchase. You can also submit and confirm a statutory withdrawal through Cancel purchase in Billing settings and download an acknowledgement. The acknowledgement confirms receipt of your request; it does not itself confirm that a refund or subscription cancellation has been completed. Any statutory requirements, deadlines and refund terms are governed by applicable law.
10. Changes to Prices, Terms and the Service
We may change prices for future purchases. Before charging an increased subscription price, we provide any advance notice required by applicable law. A price increase applies only from a subsequent renewal, and you may cancel before being charged the increased price. We obtain fresh agreement where required by applicable law.
We may change these Terms or the Service for legal or security requirements, technical developments, provider changes or changes in operating costs. Changes apply prospectively. Where required by applicable law, we explain material changes and provide notice in the required form and timing. Changes do not remove accrued rights or impose undisclosed additional charges.
If a change materially reduces a paid service, any mandatory rights to cancellation, a refund or another remedy under applicable law remain unaffected. We obtain affirmative agreement wherever continued use would not be a valid acceptance.
11. Availability and Statutory Guarantees
We provide the Service with reasonable care and skill, in conformity with the contract, including legally required security and conformity updates. Availability may be interrupted by maintenance, faults or provider outages. We do not guarantee a particular score or personal outcome.
If the Service is not supplied, does not conform to the contract or is permanently discontinued, any mandatory rights to correction, re-performance, a price reduction, cancellation, a refund or another remedy under applicable law remain unaffected. If we permanently discontinue a paid service, we give reasonable notice where possible. Where required by applicable law, we provide any required opportunity to retrieve eligible content.
12. Suspension and Termination
You may end your use by cancelling subscriptions and closing your account. We may restrict or end access for a material or repeated breach, non-payment, a legal requirement or a concrete security or safety risk. We act proportionately and normally explain the reason and allow you to correct the issue. Immediate action is possible where delay would create harm or breach the law.
You may contest a restriction through support@facereview.org and request review by a person. Where feasible, we allow export before closure. Termination does not remove payment, refund, data-rights or other obligations that already arose.
13. Responsibility and Liability
Each party is responsible for loss caused by its own breach or fault under applicable law. If you use the Service as a consumer, we are responsible for loss that is a reasonably foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill.
We are not responsible for loss caused by your breach of these Terms, misuse of the Service, failure to follow reasonable instructions or circumstances outside our reasonable control, except to the extent applicable law provides otherwise.
Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any liability, statutory guarantee, consumer right or remedy that cannot lawfully be excluded or limited.
Responsibility for independent providers and professionals is determined by applicable law. Mentioning them is not an endorsement or an assurance of their work.
14. Creator Referrals
Creators may earn a commission when you use a referral link or enter a referral code before your first qualifying payment. A valid referral linked to your account gives you 20% off website subscription prices, including renewals, on monthly, quarterly and yearly plans. The discount is additional to the catalogue price for your chosen billing interval and does not reduce your included AI allowance. It is applied before payment and shown at checkout. You cannot refer yourself or add a creator after your first qualifying payment. This offer does not apply to Apple or Google store purchases, and does not combine with other promotional coupons. Existing payments are not recalculated. Participation as a creator is governed by the Partner Program Terms; attribution data is explained in the Privacy Policy.
15. Applicable Law and Complaints
Send complaints to legal@facereview.org so that we can seek a resolution. Contacting us first is encouraged but does not delay a legal deadline or prevent you from using a competent court, regulator or dispute-resolution body. Applicable law and jurisdiction are determined by the relevant legal rules, including the mandatory protections of your habitual residence.
United States. We obtain the renewal consent and provide the purchase acknowledgements, reminders and accessible cancellation required by applicable state automatic-renewal laws, including online cancellation for online subscriptions where required. Australia. Consumer guarantees under the Australian Consumer Law cannot be excluded; applicable remedies include cancellation, re-supply, refunds and compensation. Other countries. Local mandatory consumer rights, including those in Canada and Brazil, prevail over any less protective provision here.
Where we are legally required or agree to use a consumer alternative-dispute-resolution body, we provide its details and participation information on the required durable medium. You retain access to all mandatory complaint and court procedures.
16. General Terms
These Terms, the offer accepted at checkout and any expressly agreed additional terms form the contract. If a provision is unenforceable, the remaining provisions continue insofar as the contract can lawfully stand. A delay in enforcing a right is not a waiver. A transfer of the Service or this contract does not reduce your rights or guarantees.
This is version 2026-10-10-terms-rest-of-world-v4. We notify you of material revisions under Section 10. The Privacy Policy explains how we use your data and when we ask for separate consent.